The pandemic has rapidly accelerated digital transformation across the globe. Businesses scrambled to improve their operational agility in order to adapt to the volatile and unpredictable climate. In fact, a recent survey of executives by McKinsey found companies have accelerated the digitisation of internal operations and customer and supply-chain interactions by three to four years, says Simon Michie, CTO at Pulsant.
Our latest research reveals 88% of organisations in the UK alone are facing barriers to transformation and further global research from Everest Group suggests that seven in ten transformation projects fail. So how can organisations ensure they get transformation right?