Robotic process automation is a hot commodity in today’s enterprises. In just about every industry and across business units — from finance and HR to IT and marketing — RPA’s software robots are automating routine and often mind-numbing work formerly done by humans. Its impact has been described as transformational and disruptive.
As companies continue to increase their use of RPA, lack of leadership and IT expertise threaten to undermine the benefits of RPA and magnify its drawbacks, according to IT research firm Everest Group (see chart “5 RPA pain points C-level leadership needs to address”).
