RingCentral has released a series of posts devoted to contact centres that have looked at the niche from many angles. They’ve considered the workers who are vital to contact centres and how their roles are changing. They’ve looked at tech in contact centres and how developments in that area are reshaping the field.
Research by Everest Group in 2017 placed a value of $81-83 billion on the contact centre outsourcing (CCO) market.
