Automation Bites Cognizant, TCS as Marriott, IHG Reduce Outsourcing Business Due to Automated Bots, Processes | In the News

Another downfall of the virus spread as major hotel chains like Marriot Internationals and Intercontinental hotels(IHG) are planning to minimize outsourcing to IT firms as the hospitality business suffered the most during this pandemic.

“Hotels are canceling and reducing the volumes in their contracts in many areas,” said Peter Bendor-Samuel, the chief executive of IT advisory and research firm Everest Group.

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