If companies were already investing in automation and AI technologies before March 2020, they have only accelerated those investments since. No one expected the jolt the COVID-19 pandemic would bring to business. With leaders looking for ways to avoid human contact, machines, software, and new processes that avoid those humans are even more imperative.
Automated improvements and solutions are part of RPA, or robotic process automation. RPA was the fastest-growing segment of the worldwide global enterprise software market in 2018, rising 63.1% to $846 million, according to Gartner. The Everest Group predicted it will reach up to $2.5 billion in 2020.