Software services exporters, including Tata Consultancy Services, Infosys, Cognizant, Wipro, HCL Tech and Tech Mahindra, have predominantly moved Indian engineers onsite to debug technology issues or to co-innovate.
“It is highly likely that we will have work-from-home clauses in the MSA (Master Service Agreement). The work from home model during the Covid-19 crisis has been a revelation for both clients as well as service providers, with both parties looking to adopt it to some measure going forward,” said Peter Bendor-Samuel, chief executive of IT consultancy Everest Group.
