COVID Prompts Call Centers to Shift Gears | In the News

THE call center industry in the Philippines is gearing up for a recovery in the third and fourth quarters of the year but for now is recasting its targets as volumes fall and business shifts due to the new coronavirus 2019 disease (COVID-19) pandemic, according to Jojo Uligan, president of the Contact Center Association of the Philippines (CCAP).

H Karthik of the Everest Group said the Philippine contact center industry should look for long-term opportunities brought forth the pandemic offered by enterprises and their buyers now rethinking their business by outsourcing more.

Read more in Malaya News

 

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.