For true, end-to-end digital transformation, companies need to think bigger and make the important shift in mindset from task automation to process automation.
“Expectations feed outcomes – if RPA is viewed as a series of disconnected technical projects, the separate implementers sacrifice opportunities,” says research firm, Everest Group. “They overlook the potential to redesign processes to optimize RPA and to design its human workforce so it can best engage with its digital workforce. Carrying out their work in siloed groups, they cannot foresee or manage RPA’s organizational implications.”
