Contact Centers to Continue Leading ITBPM Sector’s $32 B Revenue by 2022 | In the News

The contact center, software, global in-house centers, and health information management subsectors will continue to propel growth of the IT-business process management (ITBPM) industry, which second recalibrated roadmap 2019-2022 targets annual revenue growth rate of 3.7-7.5 percent.

IT and Business Process Association of the Philippines (IBPAP) and the Everest Group shared the targets, which had been recalibrated for the second time around, where revenues are expected to hit between $29 billion to $32 by 2022 for a Compound Annual Growth Rate (CAGR) is at 3.5 percent to 7.5 percent in revenue for 2019 to 2022.

Read more in Manila Bulletin

Have a question?

Please let us know how we can help you.

Contact us

Email us

How can we engage?

Please let us know how we can help you on your journey.