Banking is made up of complex and time consuming processes in the back office, ruled by compliance and regulation, which have a direct impact on the customer experience – this is where RPA has the power to streamline and enhance customer service.
RPA offers an accelerated ROI. Many adopters of RPA report quick and substantial returns on investment, which is music to the ears of any CEO. One study from the Everest Group cited that the average company could expect to double its investment in initial returns, rising to a multiple of four for the top performers. In one stand-out example, Telefonica 02 claimed an ROI of “650-800%” within three years of deploying RPA for transactional processes.