The Robotic Process Automation (RPA) hype is drawing a lot of attention. One of the first questions I’m asked by those investigating RPA is, “what can I do to improve my chances of success?” While success looks different for each customer, thematically, customers seek improved productivity, strengthened compliance, increased workforce morale, enhanced data quality and reduced transaction costs.
“Expectations feed outcomes – if RPA is viewed as a series of disconnected technical projects, the separate implementers sacrifice opportunities,” says research firm, Everest Group. “They overlook potential to redesign processes to optimise RPA and to design its human workforce so it can best engage with its digital workforce. Carrying out their work in siloed groups, they cannot foresee or manage RPA’s organisational implications.”