India’s IT services industry is unlikely to see significant job losses due to automation, at a time when only seven out of 100 tasks at tech services and business process management firms are automated, according to companies in the Robotic Process Automation (RPA) space.
“We may see some need for retraining, and those people unwilling or unable to be retrained may lose their jobs. However, as the new jobs carry higher wages, we see most employees eager to make the transition. When we combine this with a shortage of talent onshore offsetting the desire to relocate work offshore, we do not expect significant job loss in the near future,” said Peter Bendor-Samuel, chief executive officer, Everest Group, a Silicon-Valley based IT advisory firm.
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