Sarah Burnett, from Everest Group, one of the top analysts in RPA, explains what intelligent automation is and why it can be a massive benefit to enterprises.
The term ‘intelligent automation’ likely brings to mind self-driving cars. In reality, examples of intelligent automation are already all around us—pervasive in nearly all industries and playing an often unseen but growing presence in our everyday lives. Enterprises are exploring myriad ways to use intelligent automation to replace humans in repetitive tasks, freeing skilled people to put their talents to use in better ways. Other benefits include bolstered productivity, enhanced efficiency, cost savings, improved accuracy, better process outcomes, and faster actions and decisions. Moreover, intelligent automation generates insights and opportunities that enable enterprises to spawn new products, services and businesses.