Cognitive Automation: The Next Panacea or Evil Job Bandit? | In the News

Posted On July 16, 2019

While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results.

A recent Everest Group blog has identified examples of “one robot per employee” where the emphasis is on automating discrete tasks of knowledge workers instead of attempting to apply automation to an entire workflow. The article cites examples such as automatically changing passwords based upon IT policies and automated logging into multiple systems. Other automation efforts for discrete tasks include meeting-setting in which a virtual agent coordinates identification of different attendee availability.

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