Call Centers Anxious on Gov’t Ban for New Applications in NCR Ecozones | In the News

The Contact Center Association of the Philippines (CCAP) sees the need of more dialogues between the industry and the governing bodies since investors prefer Metro Manila as their first landing destination before expansion efforts come into play.

The Philippines remains the leading CX delivery provider despite the 2018 global growth in IT and Business Processing Services (BPS) grinding to a slow 3-4% according to the consulting firm Everest Group. The Texas-based firm projects a forecast of 4% growth and signs of a rebound this year.

Read more in Newsbytes

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.