The Everest Group Banking BPO Annual Report 2018 noted that 85% of banks surveyed as part of the study said digital transformation is a priority in 2018. However, only 19% are optimizing or integrating their front-, middle-, and back-office for true digital transformation.
One innovation that is garnering attention in this digital race is robotic process automation (RPA) with its promise of automating certain processes to allow for improve customer experience, greater operational efficiency and a greater sense of accomplishment for employees.
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