Monthly Archives

October 2017

Global Services’ Pinnacle Enterprises – How Did They Become the Best of the Best? | Sherpas in Blue Shirts

By | Benchmarking, Blog, Digital Transformation

Companies like Amazon, Apple, Disney, GE, Starbucks, and Tesla are considered by most as the best of the best in their industries. The ways they became the “coolest kids” are the stuff of business school case studies, countless news articles, and lunch room / board room discussions around the world.

Of course, there are many less iconic enterprises that have unlocked the performance excellence code. For example, a leading global bank recently reduced its customer onboarding time from 16 days to 9 minutes. Yes, you read that right…from 7,680 minutes to 9 minutes, assuming an 8-hour business day. Wouldn’t you love to know how it achieved that mind-numbingly positive business outcome, and how you could extrapolate what it did into your organization?

Therein lies the rub. You might read a case study that explains how it implemented an enterprise-wide automation platform that helped it transform operations. Seeing that automation was the core of its solution, you might access benchmarking studies to better understand best practices and how your business compares. Broadening your research, you might also access high-volume surveys that gather opinions and intentions on automation.

But none of these tools reflect actual performance or the capabilities this organization – or others achieving such remarkable results – has brought to bear to become the best of the best. They lack the insight you need to accelerate your impact in measurable ways.

We believe that to understand a topic, you need to directly compare and correlate business outcomes with the capabilities required to achieve those results. Our new Pinnacle ModelTM anayses do just that.

Pinnacle Model for Enterprises

The analyses paint a picture of the capabilities the “cool,” “it” companies – what we call Pinnacle EnterprisesTM – have leveraged and the journey they’ve gone through to realize superior business outcomes. They’ll arm you with the self-discovery of comparison that will help you design a change roadmap to be competitive today – and tomorrow.

Recently. we released a complimentary assessment of our first Pinnacle Model analysis results, which are for Pinnacle Enterprises adopting digital strategies. Spoiler alert: the capability that distinguishes the Pinnacle Enterprises from their peers isn’t their actual technology deployment.

And as 2018 approaches, we’ll use the Pinnacle Model to tackle other hot topics.

PS: For our service provider friends: When we talk about enterprises understanding their unique paths to accelerating their impact, I challenge you to think about how your differentiated capabilities can help accelerate the journeys of your clients and prospects.

What IT industry could learn from the disruption that automation brings | In the News

By | In The News

At the Economic Times Roundtable held at Nasscom’s BPM Strategy event, top executives of Indian business process management companies talked about how they have managed the disruption that automation brings and what the IT industry could learn from them.

Rohit Kapoor, CEO of EXL Services; Keshav Murugesh, CEO of WNS; Raman Roy, CMD at Quatrro BPO Solutions and chairman of Nasscom; Mohit Thukral, SVP and Business Leader of BFSI at Genpact; Navneet Kapoor, head of global business at Maersk GSC; and Michel Janssen, Chief Research Guru at consultancy Everest Research; talked about the need to reskill and make the industry take a more global perspective.

Read more in The Economic Times

‘Business Report’ publisher: Metro Council gets high on Amazon HQ2 and search for new airport director | In the News

By | In The News

Did someone bring “special brownies” with an extra ingredient to the Oct. 11 Metro Council meeting when the council passed a resolution urging Amazon to consider East Baton Rouge for its new HQ2, which would bring a $5 billion investment and 50,000 jobs? The resolution said EBR “has a stable and business-friendly environment, has urban and suburban locations with the potential to attract and retain strong technical talent, and is a [community] that thinks big and creatively when considering locations and real estate options.” Huh?

According to Everest Group, a Dallas-based consulting and research firm, Atlanta, Boston, Chicago, Dallas, New York and Washington, D.C., will likely be Amazon’s top candidates.

Read more in Greater Baton Rouge Business Report

Here Are the Top Contenders for Amazon’s HQ2 | In the News

By | In The News

Two hundred thirty-eight cities and regions in North America have submitted proposals to Amazon to become the location of the company’s second headquarters. It was an overwhelming response to Amazon’s announcement last month that they were looking to build a second headquarters, to be called Amazon HQ2, to supplement their current Seattle location. The 238 proposals came from 54 states, several Canadian provinces, and three cities in Mexico.

Fortune consulted Everest Group, a Dallas research firm, which predicted that the city selected will need to have a population of at least four million. Their top candidates are Atlanta, Boston, Chicago, Dallas, New York, and Washington D.C.

Read more in PJ Media