BPM companies told English fluency ‘won’t make the cut anymore’ | In the News

The Philippines is putting a brave face in the fight to preserve its place among the world’s top outsourcing destinations, as it looks at an uncertain future due to automation and artificial intelligence (AI).

The International IT and Business Process Management (IT-BPM) Summit in Makati City on Tuesday marked the launch of a new country brand and narrative — The Philippines:Innovative Human+Tech — that will showcase the synergy between world-class Filipino talent and technology breathing life into augmented intelligence.

The IBPAP has formed a “Skills of the Future Task Force” — a high impact program in partnership with the academe that will identify the jobs of the future, demystify the career path in the industry, implement company-specific and industry-wide efforts to up-skill the work force and prepare graduates for the jobs of the future.

While some jobs may become obsolete and the remaining work will require higher order skills, Eric Simonson, managing partner of research at consulting firm Everest Group, said AI will also create new jobs and value chains due to changes in cost structures, speed, quality and flexibility.


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