Business Transformation

Sometimes the right thing to do is tune and refine existing processes. In this dynamic hyper-competitive global marketplace, often bolder actions are called for to transform key aspects of the business. Emerging technologies both generate the need to change and be a core part of the solutions.

Do you face any of these challenges in selecting and implementing emerging technologies?

  • What is still hype? How do you determine what is really “vaporware” and what is ready?
  • Which technology should I select? What will offer the most impact for my business?
  • How deeply should I commit to any specific technology? What is the proper level of commitment to these evolving technologies?
  • How do I integrate them in a comprehensive, comprehendible way? With so many models, how do I determine what will work best together?
  • How do I organize internally and across my ecosphere to best leverage these benefits? At the same time, how do I still manage all the appropriate controls?
  • How do I ensure we create an adaptive solution? Given the continuing pace of change, today’s emerging solution can become “old” relatively quickly

How Everest Group Can Help

Business transformation leverages advanced business techniques and emerging technologies to:

  • Enhance customer engagement
  • Improve agility
  • Accelerate cycle times and responsiveness
  • Reduce costs

Digital impacts


Since 1991, Everest Group has assisted leading companies to objectively address these questions and others. We helped our clients craft custom solutions through an integrated mix of market-leading research and deeply experienced advisory professionals who have top-tier management consulting and service delivery backgrounds. The knowledge of these varied professionals allows our team to rapidly cut to the core of the challenge.

The goal: to help you capture the promised value while minimizing the pitfalls. Everest Group works collaboratively with our clients and their potential service providers to move from insight into action.

Business Transformation Services

Everest Group’s Business Transformation services provide support at all levels. We:

  • Develop a clear statement of your desired outcomes given the business constraints
  • Present a set of advanced business techniques and emerging technologies that can help you meet your desired outcomes
  • Work with you to build a road map to get there
  • Work with both you and the service providers to translate the road map into a solution they can really implement
  • Adapt and strengthen your operational delivery practices
  • Improve your contractual provisions
  • Construct a governance program that strengthens your relationship and delivers results
  • Support the transition to the new technologies
  • Adjust accordingly over time based on defined milestones and metrics
  • Create the right partnership and underlying contractual governance and business processes to move from static relationships into dynamic partnerships that can identify and adapt to future emerging technologies.

We apply the same rigor to internal and external service delivery options. Our goal always remains the same: to help you achieve your desired outcomes sustainably for the long term while accommodating your current constraints.


Mobile app development example


Each technique has its own approach. Everest Group ensures its clients understand the process so they get more than just surface layer enhancements. We help you do the hard work needed to embrace the iceberg so you can drive full business transformation value.


Rich Kabrt, Partner, Sourcing Advisory Practice

Kabrt RichRich Kabrt co-leads Everest Group’s Sourcing Advisory Practice with Betty Rhiger. Rich helps clients maximize their value from global services through data-driven and unbiased advice. As a creative yet practical strategist, Rich advises clients across industries to define the sourcing strategy that fits best, then works with the clients to determine a road map for implementation. The goal: to create an impactful operational reality that generates expanding benefits over time.

Rich, through the combined power of Everest Group research and consulting, assists clients with service strategies encompassing workforce optimization, outsourcing, internal shared services and Global In-house Centers.

Prior to Everest Group, Rich served as Director of Operations at the eBusiness Advisory firm Scient. He started his career as a strategic transformation consultant in technology-intensive industries at Booz, Allen & Hamilton, where he later served as Director of Operations for the largest industry practice and later the Asia-Pacific Japan region.