Industry-Specific Processes

Everest Group’s industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

Contact Center, Finance & Accounting, Human Resources, Procurement and Industry-Specific Processes

Our Industry-Specific Process Coverage

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focuses on the business processes unique to those industries – we cover all geographies and disruptions created by new regulations and changing technologies

Everest Group's fact-based reports

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual subscription

 

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Everest Group's fact-based reports

Healthcare & Life Sciences BPO Published Reports

Our fact-based and easy-to-digest reports on the Healthcare & Life Sciences ITO markets includes processes such as payers, providers, and pharmaceuticals. Access to reports and our analysts is available as an annual subscription

 

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Everest Group's fact-based reports

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual subscription

 

VISIT REPORTS LIBRARY

Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a delivery center with industry-specific skill sets or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark industry-specific services – prices for outsourced services, contracts and service levels, global delivery models, and more

 

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

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Recent-Research Recent Business Process Services Reports

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R2R Technology: Enabling a New Level of Effectiveness and Efficiency

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From Multi-Channel to Omni-Channel Customer Experience

In this era of digital innovation, consumers can reach out to organizations using any of the numerous channels at their disposal. Organizations k[...]
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3PL or 4PL: An Increasingly Complex Decision

A Third-Party Logistics (3PL) company provides bundled logistics services such as transportation, warehousing, cross-docking, inventory management, packagi[...]
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Enterprise Total Talent Acquisition (ETTA) – The Future-Ready Talent Approach

The world is transforming. Economic, social, political, and technological changes are not just continuing, but are in fa[...]
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