Industry-Specific Processes

Everest Group’s industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI) and Healthcare & Life Sciences

Contact Center, Finance & Accounting, Human Resources, Procurement and Industry-Specific Processes

Our Industry-Specific Process Coverage

Our data and analysis of BFSI and Healthcare & Life Sciences processes focuses on the business processes unique to those industries – we cover all geographies and disruptions created by new regulations and changing technologies

Everest Group's fact-based reports

BFSI BPO Published Reports

Our fact-based and easy-to-digest reports on the BFSI BPO markets includes processes such as lending, mortgages, asset management, P&C, and Life & Annuities. Access to reports and our analysts is available as an annual subscription

 

 

VISIT BFSI BPO REPORT LIBRARY

Everest Group's fact-based reports

Healthcare & Life Sciences BPO Published Reports

Our fact-based and easy-to-digest reports on the Healthcare & Life Sciences ITO markets includes processes such as payers, providers, and pharmaceuticals. Access to reports and our analysts is available as an annual subscription

 

VISIT HEALTHCARE BPO REPORT LIBRARY

Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a delivery center with industry-specific skill sets or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark industry-specific services – prices for outsourced services, contracts and service levels, global delivery models, and more

 

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Recent-Research Recent Business Process Services Reports

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Healthcare Payer BPO – Service Provider Profile Compendium

The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service provi[...]
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Contact Center Outsourcing (CCO) – Service Provider Compendium 2016

The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 25+ service providers in the CCO[...]
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Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The global L&P insurance BPO market continues to show steady growth. It registered 7% growth in r[...]
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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The MPHRO service provider landscape is dominated by the top five providers in term[...]
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