Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

Practice Director

Bhanushee Malhotra

Practice Director

Ashish Sehdev

Vice President

Mihir Sinha

Practice Director

Exploring Generative AI in the Future of Work | Webinar

November 15, 2023

Webinar

Exploring Generative AI in the Future of Work

November 15, 2023

9:00 AM PT | 12 PM ET

Everest Group Practice Director, Sailesh Hota, will join industry experts to explore how companies are looking to advances in generative AI technology to drive human-centered opportunities and outcomes. They will discuss:

Potential use cases in talent acquisition and HR
Considerations and risks in the world of work
How an enterprise could be successful with AI
Human-centered opportunities and outcomes with AI

Sailesh Hota

Practice Director, Everest Group

Matt Malden

Chief Product Officer, Globality

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

November 14, 2023

On-Demand Webinar

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Divya Baweja

Senior Analyst

Anubhav Das

Practice Director

David Rickard

Partner

Realize your Embedded Finance and Lifestyle Banking strategy | Webinar

November 10, 2023

Webinar

Realize your Embedded Finance and Lifestyle Banking strategy

November 16, 2023

8:00 AM PT | 11 AM ET

Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Key takeaways from this webinar include:

Innovative use cases: explore real-world use cases for open banking, from enabling embedded finance to offering lifestyle finance through personalized services based on customer behavior data
Regulatory compliance: understand key regulations and how to look for a robust solution that ensures compliance
API monetization models and benefits: understand various API monetization models available and explore the potential benefits of these APIs, including additional revenue streams through value-added services, embedded banking, and open finance, and much more

Kriti Seth

Practice Director, Banking and Financial Services IT and technology research program, Everest Group

Chander Damodaran

Managing Director and Chief Technology Officer, Briliio

Ashraf Souleiman

Chief Technology Officer of Banking, Financial Services, and Insurance, Brillio

Unleashing the Power of XLAs for True Employee Delight | Webinar

November 10, 2023

On-demand Webinar

Unleashing the power of XLAs for true employee delight

Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

Watch Now

Udit Singh

Practice Director, Information Technology Services, Everest Group

Mike McDaniel

President, Modern Workplace, DXC Technology

Brad Anderson

President, Products, UX, and Engineering, Qualtrics

Helio Mosquim

North Region Technology Director, Vale

Redefining the Finance Function with Intelligent Automation | Webinar

November 9, 2023

Webinar

Redefining the Finance Function with Intelligent Automation | Webinar

November 9, 2023

Everest Group’s Vignesh Kannan, Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function with Intelligent Automation.

Key discussion points:

The importance of building a resilient finance operating model.
The role of generative AI, predictive analytics, and digitalization on your future operations.
Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions.
From “Back-Office” to “One-Office” – proactively moving up the value chain to support enterprise-wide decision making.

Watch Now

Vignesh Kannan

Vice President, Everest Group

Chuy Michel

Head of Intelligent Automation, QX Global Group

Esteban Carril

Managing Director, Latin America

Futureproofing Talent Acquisition in an Era of Change | Webinar

November 9, 2023

Webinar

Futureproofing Talent Acquisition in an Era of Change

November 9, 2023

9:00 AM PT | 12 PM ET

Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss:

Talent Acquisition approaches
How to futureproof talent acquisition strategy
Best practices to operationalize next generation talent acquisition
Considerations and implications of talent acquisition strategy

Arkadev Basak

Partner, Everest Group

Marcia Hagood

Vice President, DZConneX

Jason Bouchard

Vice President of Business Development, DZConneX

Jeff Mulligan

VP, Talent Acquisition Enablement, TIAA

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

November 7, 2023

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

WATCH THE WEBINAR ON-DEMAND

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

How has outsourcing services demand evolved in 2023?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
What is the outlook for pricing?

Who should attend?

CIOs, CTOs, CDOs
Pricing and solutioning leaders
IT heads and executives
BPO department leaders
IT and BPO outsourcing contract managers

Rahul Gehani

Partner and Co-head of Pricing Assurance

Rohan Pant

Practice Director

Abhishek Sharma

Partner and Co-head of Pricing Assurance

Nirati Sinha

Practice Director

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge | Webinar

October 31, 2023

ON-DEMAND WEBINAR

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge

WATCH THE WEBINAR ON-DEMAND

Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.

Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.

What questions did the webinar answer for the participants?

Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation?
How is generative AI likely to shape the dynamics of talent demand and supply in 2024?
What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?

Who should attend?

CIOs and CTOs
IT heads
Technical leaders
Technical recruiters
HR partners at tech firms

Rohitashwa Aggarwal

Partner

Mihir Bade

Senior Analyst

Aamir Khan

Senior Analyst

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |

11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

How has pricing for outsourced services evolved in the first half of 2023?
How are these trends expected to play out till the end of the year?
How can enterprises use these to inform their ongoing planning?

Who Should Attend:

GBS leaders
Category Leaders
Strategic Sourcing Leaders
CIO, IT/BPO Strategy Heads
Procurement Managers
Vendor Management Leads

Abhishek Sharma

Partner, Pricing Assurance Everest Group

Bharath M

Vice President, Global Sourcing Everest Group

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Webinars