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Experts in the global services terrain
Just how mature is the offshore market today? Let’s look at overall headcount worldwide serving the Unites States’ ADM requirements as a gauge. In 2007, approximately 2.2 million IT staff were delivering ADM services to U.S. companies from offshore locations. In 2008, the sub-prime crisis hit and the economy went into a downward spiral. Discretionary [...]
A recent article in BusinessWeek, Argentina Tries the Chavez Way, triggered my thinking about the increased role of geopolitical risk in location selection and overall risk mitigation. In the last decade, Argentina became the “darling” of global services given considerably lower resource prices than in neighboring Brazil, a stable society with deeply rooted democratic principles, etc. But [...]
The Philippines, which is already giving competition in voice-based services to the leading offshoring destinations in Asia, is now eyeing to further up the ante. The country continues to see robust growth in its voice segment and credible activity in non-voice services. Several positives… With its sizeable graduate pool, low-cost of operations, and English language [...]
Finance and Accounting Outsourcing (FAO) continues to grow with a healthy rate of 11% and US$3.8 billion in annualized spend. Everest Group’s FAO Annual Report (2012) provides a comprehensive coverage of the FAO market and analyzes it across various dimensions. In this video, Abhishek Menon, Practice Director, reviews a couple of key findings from the [...]
As discussed here before, a number of different enterprise cloud adoption paths are emerging. These patterns range from “Observers,” who are taking a reactive, wait and see approach to migration to “Transformers,” who are using private and public clouds to drive wide scale IT transformation and modernization programs. Not surprisingly these transformers are the Holy [...]