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  • Thematic Report
    Feb. 22, 2019

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • PEAK Matrix®
    May 31, 2019

    Digital technologies have the potential to streamline and accelerate each stage of the clinical trials process – from matching eligible patients to studies, to data collection and monitoring adherence. However, the overall life sciences industry has…
  • Thematic Report
    May 28, 2019

    BFSI analytics services has gained huge traction over the last few years as a result of the great surge in data availability through proliferation of multiple digital touch points in the industry. Therefore, the BFSI companies…
  • In the News
    Dec. 11, 2017

    The top six outsourcers on Everest Group’s second annual ranking of the best IT service providers of the year remained unchanged since 2016. But Accenture rose to the top of the list in 2017, besting last…
  • Webinar Deck
    Feb. 26, 2019

    On February 26, Everest Group hosted a 60-minute webinar titled, “The 5 Most Important Global Services Trends For 2019.” The global sourcing market seems to be increasingly dynamic these days, driven in no small part by…
  • Location Spotlight
    May 29, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    June 28, 2019

    In recent years, enterprises have made significant investments in digital transformation initiatives, primarily to pursue corporate objectives of improving revenue, attaining operational efficiency, or enhancing customer experience. However, most enterprises struggle to realize meaningful returns to…
  • PriceBook
    Feb. 22, 2019

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing & Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…
  • Viewpoint
    May 28, 2019

    Around 8.8 million Americans enrolled in a new health plan during the 2018 open enrollment period, most without completely understanding the plan they were buying. For most people, the enrollment process is a nightmare to say the…
  • Thematic Report
    Feb. 25, 2019

    The Pressing Issues of Global Services Market reports are new additions to our flagship Market Vista™ offering. These are unique reports based on surveys that capture the pulse of the market from the enterprises’ perspective. This…
  • State of the Market
    Dec. 27, 2017

    The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
  • Jan. 02, 2018

    Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2018, IAOP's annual global gathering. The event is taking place at the Renaissance Orlando in Orlando, Florida, February 18-21, 2018. Chief Research Guru Michel Janssen will lead an Educational Partner session…
  • Viewpoint
    Feb. 13, 2019

    Global service delivery strategy is expected to change radically, driven by evolving market dynamics, cost and margin pressures, and environmental constraints. Increasingly, players have started to prepare location-based strategies to drive enterprise-wide transformation. However, a common pitfall…
  • Viewpoint
    Feb. 28, 2019

    The Accounts Payable (AP) process is one of the most important transactional F&A processes, as it directly affects cash outflow and vendor and employee satisfaction. However, the AP process is mired in challenges including payment delays,…
  • Thematic Report
    Feb. 20, 2019

    Winds of change in member expectations, rising regulatory costs, and the roadblock stemming from legacy systems are the key challenges being faced by credit unions. Keeping pace with the changing member preferences and dynamic technology can…
  • In the News
    Dec. 01, 2017

    The outsourcing market in the Philippines, which has deposed India as the nation with the most call centers all over world, is anxious that the mounting of AI (artificial intelligence) will consume into the $23 Billion…
  • PEAK Matrix®
    Feb. 08, 2019

    Healthcare enterprises have traditionally relied on outsourcing and offshoring to improve their business across multitude of parameters such as reducing costs, improving productivity and efficiency, and gaining access to talent and enhanced business continuity. Now, with…
  • PEAK Matrix®
    Jan. 25, 2019

    Multi-country Payroll Outsourcing (MCPO) market is among the most competitive and fastest growing markets in the HRO space. Multi-country Payroll Platform (MCPP), the cornerstone of this market is fast becoming a differentiating element in providing a…
  • Accelerator
    March 18, 2019

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us As Agile and DevOps adoption rapidly grows in enterprises, sourcing executives face challenges as they try to understand…
  • Thematic Report
    Jan. 31, 2019

    Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…

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