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  • Thematic Report
    March 26, 2018

    This report aims to provide an insight into the key factors driving MPHRO adoption among buyers; in addition to providing an overview of buyers’ perception of the aggregate service provider performance. The analysis in this report…
  • PEAK Matrix®
    April 17, 2019

    With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for consolidation across the value chain has led payers to merge with PBMs, acquire providers (physician practices, home…
  • Thematic Report
    March 29, 2019

    The Travel and Hospitality (T&H) industry is witnessing an increase in consumer spend. This, along with the entry of new players, growing consolidation in the market, and rapid technological advancements, is pushing enterprises to rethink their…
  • PEAK Matrix®
    Aug. 30, 2019

    Data and analytics (D&A) capabilities across the value chain, ranging from storage, computation, and insight generation, have made a leap forward in recent years. Digital native organizations are capitalizing on these technology advancements in a big…
  • Thematic Report
    March 29, 2019

    The nature of employment as well as workforce is changing at a rapid pace. As a consequence, the nature of the HR function has also changed, moving away from the traditional drivers such as cost savings.…
  • Thematic Report
    March 29, 2019

    Healthcare payers have always been sluggish in making sweeping technology changes and this year is no different. However, the digital solutions have provided payers the perfect combination of investments and the associated ROIs. This report discusses…
  • Viewpoint
    April 25, 2019

    For procurement, the key to delivering more strategic value to the organization lies in effectively leveraging the next-generation solutions. Companies have already started to realize the benefits of analytics and automation in enhancing the efficiency of…
  • State of the Market
    March 22, 2019

    The report, Market Vista™: 2018 Year in Review and Outlook for 2019, gives an overview of the developments that took place in the global services industry in 2018. The report highlights key trends and drivers pertaining…
  • PEAK Matrix®
    March 28, 2019

    The P&C insurance BPO market has been continually growing as buyers of services aim at containing costs, optimizing processes, improving customer experience, and leveraging digital technologies for multiple strategic objectives. Different P&C insurance clients have different…
  • Thematic Report
    March 29, 2019

    The U.S. healthcare market witnessed a series of activities in 2018. On one side, payers continued their quest for consolidation across the value chain by merging with PBMs, acquiring physician practices, and investing in technology consortia;…
  • Viewpoint
    April 10, 2019

    Disruptions in the wake of Industry 4.0 are compelling business models to change rapidly and pressuring enterprises to manage these changes in a comprehensive and seamless manner across IT and business operations. Most enterprises, however, realize…
  • Thematic Report
    Aug. 30, 2019

    Today’s clinical trials are faced with challenges such as high patient dropout rates, rising cost of drug development, significant failure rates, and an increase in trial duration. While the drug pipeline has grown over the last…
  • Viewpoint
    March 28, 2019

    In an industry plagued by rising costs, manual and error-prone processes, lack of efficiency, limited consumer focus, declining margins, and a changing regulatory landscape, healthcare providers have been slow to adapt to change – this despite…
  • PEAK Matrix®
    March 29, 2019

    As the banking BPO industry shifts from arbitrage-first to digital-first model, buyers increasingly seek to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
  • Viewpoint
    March 28, 2019

    The roles of both Finance & Accounting (F&A) operations and the CFO have changed significantly over the past few years. Given the significance and criticality of finance function, there are multiple next-generation digital levers in development…
  • PEAK Matrix®
    Nov. 29, 2019

    Enterprises aiming to jump on the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on future…
  • Viewpoint
    June 28, 2019

    RPA is rapidly gaining traction across industries and geographies as more enterprises are becoming aware of the technology’s benefits. These benefits include reduction in costs, increased operational efficiency & quality, increased workforce productivity, enhanced customer &…
  • State of the Market
    Dec. 28, 2017

    The global FAO market witnessed strong growth of 8-10% in 2016, driven primarily by an increase in first-generation outsourcers, inclusion of technology solutions, and scope expansion. Many F&A buyers that have achieved the traditional cost saving…
  • Thematic Report
    Feb. 27, 2019

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Webinar Deck
    March 07, 2019

    On March 7, Everest Group hosted a webinar titled, "Sourcing Digital: 3 Core Viewpoints For Enterprise Buyers." Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With…

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