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  • State of the Market
    July 11, 2019

    The global sourcing market continued to evolve and grow rapidly in 2018, to cross US$196 billion. While global enterprises leverage different sourcing models to suit their objectives and requirements, Global In-house Centers (GICs) continue to be…
  • Aug. 26, 2019

    This Virtual Roundtable Discussion Summary is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to…
  • Provider Compendium
    June 24, 2019

    The P&C Insurance BPO Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of nine service providers in the market. Each five-page profile provides a comprehensive picture of that provider’s service suite, scale of operations,…
  • Thematic Report
    Oct. 24, 2019

    Driving connected experiences at the digital workplace has become a top IT priority for enterprises, with the ever-increasing need to ensure seamless information sharing across people, devices, and functions to improve business performance and employee experience.…
  • Location Spotlight
    Sep. 25, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    June 25, 2019

    The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 27 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
  • Thematic Report
    June 14, 2019

    In this age of digital innovation, consumers can reach out to organizations using any of the multiple channels at their disposal. While this proliferation of communication and support channels provides companies the opportunity to engage with…
  • Provider Compendium
    June 25, 2019

    The mortgage BPS service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 20 service providers in the market. These include Accenture, Capgemini, Cognizant, Computershare Loan Services, Covius, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact,…
  • Thematic Report
    Sep. 20, 2019

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, pdf, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • Blog
    May 02, 2018

    At the Procurecon Indirect conference in Copenhagen a couple of weeks ago, three senior procurement people from different corporations approached me with their woes about the lack of control and the high levels of procurement indiscipline…
  • Viewpoint
    Sep. 20, 2019

    The Property and Casualty (P&C) insurance industry deals with a large amount of claims data for multiple lines of business, ranging from houses to vehicles. Standard mechanisms to process claims require multiple data entry points from…
  • Viewpoint
    May 02, 2018

    Engineering services has emerged as the fastest growing segment of the global services industry. Semiconductor industry has been witnessing a significant rise in Engineering and R&D (ER&D) spending over the last few years with IoT as…
  • Factbook & Primer
    June 20, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • PEAK Matrix®
    June 28, 2019

    The rapid pace at which insurers are modernizing their applications estate and the need for it to be agile and modular for meeting the evolving industry/customer dynamics has spurred insurers to build a contextualized IT infrastructure…
  • PEAK Matrix®
    July 12, 2019

    Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets such as the United States and the United Kingdom. Europe and the emerging geographies such as Asia Pacific, as…
  • State of the Market
    May 31, 2019

    The mortgage industry is going through an upheaval, with non-banks taking the lead from traditional banks and the origination volumes eroding. With non-banks becoming leaders in the market, the emphasis on providing a holistic customer experience…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Thematic Report
    May 30, 2019

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • PEAK Matrix®
    June 27, 2019

    Global banking and capital markets firms are modernizing their IT systems by adopting enterprise platforms to create superior customer experience, reduce latency, improve efficiency and Straight Through Processing (STP), manage regulations, and adopt next generation technologies.…
  • Press Release
    May 31, 2018

    Cloud, automation and analytics lead in digital-focused outsourcing deals, which dominate outsourcing activity with a 65 percent share. North America witnessed a significant increase in outsourcing transaction activity in Q1 2018 as compared to 4Q 2017,…

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