All Reports Events Blogs Videos
Showing 4,883 results
  • PEAK Matrix®
    June 26, 2018

    Health and Welfare Benefits Administration Outsourcing (H&W BAO) is one of the most compliance-driven markets in the HRO space. Due to increasing complexities and stringent regulations, enterprises are looking to utilize the knowledge and process expertise…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a talent…
  • Provider Compendium
    July 23, 2019

    The Workday-based HR Business Process Services (HR BPS) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Workday-based HR BPS – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Viewpoint
    Nov. 06, 2019

    An industry traditionally slow to adopt technology is now clamoring to become digital. Stakeholders in the life sciences industry are now asking what technology can do for their organizations and how they can automate processes to…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Thematic Report
    July 12, 2019

    Enterprises, nowadays, are facing evolving HR challenges in addition to the traditional ones of efficiency and cost reduction. Some of the evolving challenges are related to talent, global visibility and control, lack of data-driven decision making,…
  • PEAK Matrix®
    July 31, 2019

    With low margins and scarce opportunities for organic growth, TPA marketplace has started to adopt requisite measures for becoming more profitable. While some are building specialist, high margin capabilities such as medical and care management and…
  • In the News
    March 29, 2018

    Even as CIOs enter their third generation of IT services deals, misconceptions persist about the practice of IT outsourcing. Worse, new illusions have begun to emerge as outsourcing approaches have evolved. Achieving desired outcomes when working…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Viewpoint
    Nov. 08, 2019

    The rise of digital technologies is fundamentally altering business operations, disrupting organizations’ business models, and transforming the underlying competitive landscape. Business leaders navigating this dynamic environment expect real-time, data-driven decision-making support from their Finance & Accounting…
  • PEAK Matrix®
    Sep. 13, 2019

    The life sciences industry is plagued by issues such as high time-to-market for drugs and high costs of drug development. Enterprises have prioritized digital technologies in their corporate strategies to optimize processes, reduce costs, and positively…
  • PEAK Matrix®
    June 12, 2018

    The global CCO market picked up pace and grew at ~4% to reach US$81-83 billion in 2017. While many of the service providers have exhibited strong growth on the back of various acquisitions made in the…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    July 19, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a…
  • PEAK Matrix®
    March 27, 2020

    Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, PDF, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
  • PEAK Matrix®
    Dec. 11, 2019

    Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven…
  • State of the Market
    Aug. 30, 2019

    The global services landscape experienced high growth in 2018 in terms of overall market activity for new center setups. Headcount growth was slower than last year owing to advances in automation capabilities by offshore entities, a…

Items per page