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  • PEAK Matrix®
    June 28, 2019

    Although the focus of workplace services has shifted from user productivity to user experience, the consumers of these services are still viewed as users, rather than humans. Enterprises need to realize that employees are not mere…
  • PEAK Matrix®
    June 28, 2019

    The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…
  • Press Release
    May 31, 2018

    Cloud, automation and analytics lead in digital-focused outsourcing deals, which dominate outsourcing activity with a 65 percent share. North America witnessed a significant increase in outsourcing transaction activity in Q1 2018 as compared to 4Q 2017,…
  • Provider Profiles
    May 31, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    May 31, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    May 31, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    May 31, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    May 31, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • PEAK Matrix®
    April 26, 2018

    The global RPO market continued its strong growth trajectory in 2017 as markets across the globe witnessed positive sentiment towards RPO. The year 2017 saw a few mega-sized deals being signed combined with significant activity in…
  • Thematic Report
    June 14, 2019

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • PEAK Matrix®
    May 09, 2019

    The contact center outsourcing industry has undergone a transcendental shift. It is no longer concentrating only on reducing cost for the organization, but also on helping them create differentiation in the market. One of the solutions…
  • Thematic Report
    Nov. 15, 2019

    BigTechs such as Amazon, Apple, Facebook, and Google have a track record of disrupting industries such as retail and telecommunications. The tech giants are now eyeing healthcare – with many having already made significant investments in…
  • Thematic Report
    May 09, 2019

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • Viewpoint
    May 03, 2019

    In this viewpoint, we explore shifting demand in the Application Management (AM) space. Despite its importance as a major enterprise spend area, AM is considered a commoditized service – in most cases, enterprises view it as…
  • State of the Market
    June 07, 2019

    As enterprises remain doubtful of what digital transformation and application modernization truly mean for their environment, their view of the application strategy remains skewed. As a result, their focus completely lies either in investing into new…
  • State of the Market
    April 26, 2019

    The L&P insurance industry is being challenged by multiple disruptive forces functioning together to nudge the industry toward undertaking front-, middle-, and back-office transformation. First, there are growth opportunities in certain product classes; however, L&P insurers…
  • Viewpoint
    July 10, 2019

    On July 8, 2019, Sedgwick, a leading US-based TPA, announced it plans to acquire another US-based risk and claims management TPA services provider, York Risk Services Group. The planned acquisition will have significant repercussions on the…
  • PEAK Matrix®
    March 30, 2018

    The PO service provider landscape is changing rapidly as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital along with a shift…
  • Thematic Report
    April 24, 2019

    In 2018, the Life Sciences (LS) industry continued to struggle with achieving growth and accelerating time-to-market amid the challenges of rising costs, pricing regulations, and policy changes. Digital transformation had been identified by many enterprises as…
  • Thematic Report
    April 08, 2019

    PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…

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