Thematic Report
Multi-Process Human Resources Outsourcing (MPHRO): A Peek into the Buyer’s Mind – Are Digital Offerings Falling Short?
$2,999
Purchase
This report aims to provide an insight into the key factors driving MPHRO adoption among buyers; in addition to providing an overview of buyers’ perception of the aggregate service provider performance.
The analysis in this report is presented at three levels:
- Key factors driving MPHRO adoption among buyers
- MPHRO provider performance
- Evolving buyer requirements
Some of the key findings are:
- Greater emphasis on parameters such as innovation and proactiveness compared to traditional metrics, as the role of service providers is moving from transactional agents towards strategic partners
- New-age metrics are posing a challenge to service providers, since they seem unable to innovate fast enough to keep up with the rising buyer expectations
- Service providers need to continuously enhance their new-age technology capabilities, while consistently delivering quality insights and engaging proactively to create maximum impact
This report is available to members.