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  • PEAK Matrix®
    June 28, 2019

    Robotic Process Automation (RPA) is a key enabler of enterprise automation. It is rapidly gaining traction across industries and geographies, as more enterprises are becoming aware of its benefits. These benefits include reduction in costs, increased…
  • Location Spotlight
    March 15, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar
    Sep. 26, 2017

    Tuesday, September 26, 2017 | 9:30 a.m. CDT Everest Group's H. Karthik, Partner, will be a featured speaker at the Bloomberg Professional BI Analyst Briefing webinar: Changing Landscape of Global Outsourcing. Topics discussed during the webinar will…
  • Factbook & Primer
    Dec. 11, 2018

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Thematic Report
    Jan. 18, 2019

    Insights from our research reveal that despite service providers investing heavily to enhance their capabilities, the proportion of satisfied customers has only marginally increased by two percentage points in the last two years. Service providers have…
  • Thematic Report
    Dec. 12, 2018

    Purely product-based differentiation is short term. This, along with margin pressures and the emergence of new players is pushing enterprises to drive innovation in the way they deliver Customer Experience (CX) and contact center services. CX…
  • PEAK Matrix®
    Dec. 12, 2018

    The medical device industry is faced with multiple challenges – a shift in the industry from product-centric to patient-centric solutions, increasingly stringent industry regulations, declining margins, and competition from unconventional players – to name a few.…
  • PEAK Matrix®
    Aug. 30, 2019

    Digital interactive experience is becoming a key differentiator for enterprises in an age defined by rising customer expectations. The interactive experience ecosystem has become a three-way battleground for the creative agencies, IT service providers, and traditional…
  • Factbook & Primer
    Dec. 04, 2018

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Location Spotlight
    March 08, 2019

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Provider Compendium
    Dec. 07, 2018

    The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. These include Accenture, Capgemini, Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Infosys, Intelenet, KPMG,…
  • Viewpoint
    March 08, 2019

    For decades, organizations have focused on efficiency, leveraging process optimization techniques to achieve it. Today, the focus has moved beyond efficiency to business value generation, and it is with business value in mind that leading organizations…
  • Provider Recognition
    Jan. 01, 2019

    The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as…
  • Provider Recognition
    Jan. 01, 2019

    What is the Everest Group Engineering Services Top 50™? The Everest Group Engineering Services Top 50™ is a global list of the 50 largest third-party providers, based on their Engineering Services (ES) revenues and year-on-year growth…
  • PEAK Matrix®
    July 03, 2019

    DevOps advocates collaboration amongst the development, operations, and testing teams to help enterprises improve their software development and deployment cycles. Though in recent years, we have been witnessing a shift in the market wherein enterprises are…
  • Thematic Report
    Nov. 20, 2018

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • Thematic Report
    Nov. 29, 2018

    Intelligent Virtual Agents (IVAs) are Artificial Intelligence (AI) powered conversational bots that have potential to offer high value in various business functions such as contact center, F&A, HR, and IT & helpdesk through superior customer satisfaction,…
  • PEAK Matrix®
    Nov. 09, 2017

    The global multi-process FAO market witnessed a robust growth of 9-10% in 2016. The demand for FAO services remained strong from both the traditional markets of North America and Continental Europe, as well as from the…
  • State of the Market
    March 25, 2019

    The insurance industry is adopting blockchain technology as a lever to redefine processes and improve efficiency. There are multiple use cases of blockchain adoption in insurance, including the broker-insurance marketplace, claims tracking, and customer data management.…
  • PEAK Matrix®
    Dec. 06, 2018

    Increased exposure due to proliferation of touch points, consumerization of IT, and rapid adoption of digital technologies have superannuated the role of traditional IT security services. In addition, challenges such as increasing threat complexity, technology choices,…

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