Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive. This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions.
In today’s rapidly evolving digital landscape, the prioritization of building and scaling next-generation products, platforms, and services has become paramount for enterprises. The imperative for accelerated digital transformation profoundly influences the speed of planning, execution, integration, and outcomes. As technological advancements, including artificial intelligence (now, with in-roads into generative AI), automation, and machine learning, continue to reshape industries, enterprises must adapt swiftly to maintain competitiveness. Amidst this drive to develop specialized capabilities, a critical question persists in boardroom discussions: How can an enterprise ensure its workforce is future-ready?
Over the past decades, GCCs have exhibited remarkable resilience in their operations and delivery, despite facing macroeconomic challenges and business downturns. This resilience is evident in their significant improvements in Net Promoter Score (NPS), spearheading end-to-end process transformations, delivering value beyond cost savings, and achieving a higher degree of integration with enterprises. Additionally, they managed to navigate the era of the Great Resignation with limited operational breakages and are now tackling the complexities in optimizing the cost pressures.
