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As hospitals, health systems, and payers grappled with rising operational costs, persistent workforce shortages, and the urgent demand for better patient outcomes, the healthcare industry stood at a critical juncture. Enter agentic AI: a rapidly evolving solution that went beyond […]

Halfway through 2025, the Information Technology (IT)-Business Process Outsourcing (BPO) world finds itself at yet another crossroads, this time ushered in by the rise of agentic artificial intelligence (AI). As providers and enterprises tinker, test, and tease out what autonomous […]

Just like enterprises were trying to make sense of Generative AI  (gen AI) 12 months ago, agentic artificial intelligence (AI) is now entering that same exploratory phase. There is a mix of excitement, experimentation, and some AI-washing too. We’re also […]

Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas. It is one of the […]

For all practical purposes, most service delivery models today are still centered around one thing: human effort.   Whether it’s time and material (T&M), fixed fee, or milestone-based, the commercial model revolves around the number of hours someone puts in, not […]

Portugal has long stood out as a talent -rich and cost-effective destination for Global Business Services (GBS), Information Technology (IT), Business Process Outsourcing (BPO), and Customer Experience (CX) delivery.  However, the country’s evolving labor landscape, shaped by the “Decent Work […]

A comprehensive set of reciprocal tariffs has been introduced by the US administration, including country-specific duties and a uniform 10 percent levy on all imports. When announced, these measures triggered volatility across global markets and supply chains. However, businesses are […]

An Overview of the Executive Order  What the executive order includes  On May 12th, 2025, US President Donald Trump signed an executive order targeting prescription drug prices as part of a broader effort to combat inflation. At its core, the […]

After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption of AI is fundamentally […]

As businesses navigate a rapidly evolving marketing landscape, providers are becoming key partners in delivering seamless data-driven customer experiences. The rise of omnichannel marketing and increased demand for hyper-personalization are driving enterprises to adopt marketing providers as strategic extensions of […]