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The RSA Conference (RSAC) 2025 in San Francisco illuminated the rapid evolution of artificial intelligence (AI) in cybersecurity. As AI has gradually moved from Generative AI (gen AI) to copilots and now Agentic AI, it is reshaping how organizations approach […]

Managing General Agents (MGAs) are expanding rapidly as carriers’ delegate underwriting and distribution to agile, tech-forward partners. Their asset-light model lets them penetrate niche and hard-to-place risks, but it also creates distinct operational needs: large MGAs wrestle with data integration […]

Tariffs are the red shells of global sourcing  You are a sourcing leader, comfortably ahead in your transformation journey. The delivery engine is efficient, partners are aligned, and budgets are committed. Then, without warning, a policy shift lands like a […]

Life sciences enterprises are under increasing pressure to accelerate innovation, optimize costs, and embrace emerging technologies like AI. These priorities are reshaping how and where organizations source capabilities, prompting a fresh look at the roles of Global Capability Centers (GCCs) […]

In today’s complex U.S. healthcare landscape, one thing is clear: payment integrity is no longer just a compliance function, it’s a strategic priority. With rising costs, rampant fraud, and billions lost to inefficiencies, health plans are now under pressure to recover […]

In the first blog of this three-part series, Riding the Real-time Wave: How Enterprise Demand for Payments BPS is Poised for Growth, we explored how real-time payment rails and rising customer expectations are driving up the complexity of payment operations. […]

Matters requiring immediate attention from GBS/GCC leaders: In 2022, I examined how geopolitical flashpoints, like Russia’s invasion of Ukraine, can ripple through the global services industry in ways we’re often unprepared for. Back then I also flagged India–Pakistan as another […]

Customer Experience (CX) services have long driven transformation in Banking And Financial Services (BFS), but artificial intelligence (AI), especially Generative AI (gen AI), is rapidly changing how customer interactions are delivered.   In BFS, tasks such as tier-1 query resolution for account […]

How tariff announcements could reshape the US healthcare payer industry As trade policies evolve and tariffs on imports tighten, ripple effects are being felt across many sectors, including the US healthcare payer industry. While the immediate headlines may focus on […]

I’m stumped. Our business process outsourcing brethren have the global business dance moves in goods in spades. They know how to set up and operate a center. They’ve proved their professionals can transform processes and continually improve them. They hire […]