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Most Global Capability Centers (GCCs) / Global Business Services (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model?  With service delivery now a key contributor […]

The Global Capability Center (GCC) story is one of stunning momentum. According to Everest Group’s research, more than 500 companies have set up GCCs in last 12-15 months, more than 1,500 since COVID, with India cementing its status as the […]

Across the BFSI landscape, banks, insurers, and financial institutions are under mounting pressure to reduce costs, enhance customer satisfaction, and remain compliant—all while delivering measurable value in a volatile economic environment. Traditional effort-based service models are quickly becoming outdated as […]

Clinical trials are becoming more complex, diverse, and data-intensive than ever before. With decentralized trials, real-world evidence, and multi-source data streams reshaping the research landscape, effectively managing clinical data is no longer just an operational necessity, it’s a strategic imperative.   […]

Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. IDP uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and […]

In the evolving world of Property & Casualty (P&C) insurance, Third-Party Administrators (TPAs) have emerged as indispensable partners. They play a pivotal role in helping insurers streamline claims handling, manage risk assessments, and deliver increasingly demanding customer expectations.  Yet, as […]

MEMBERS ONLY: To access this webinar, become an Everest Group member. Our full membership services can be found here: Memberships – Everest Group The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal […]

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations.   While real-time payments adoption accelerates across global markets, the core needs of traditional buyers (e.g., issuing […]

The global payments ecosystem is undergoing a seismic shift, fueled by surging customer expectations for immediacy, burgeoning regulations, and an ever-expanding array of payment channels.   While much has been written about the technology side of this transformation (e.g., the real-time […]

 I’m not an aficionado of science fiction, but I dimly remember (and haven’t seen) a 1957 film called “The Incredible Shrinking Man.” The story follows Scott Carey, an ordinary man who is exposed to a mysterious radioactive mist while on vacation. […]