The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and maintain a competitive edge.
Consumer demand is shifting toward younger, digitally savvy borrowers prioritizing experience and convenience over cost. To serve this evolving demographic, service providers are differentiating themselves by leveraging their partnership ecosystems and recent acquisitions to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and tools are helping streamline the end-to-end lending life cycle and improve the overall customer experience.
In this report, we examine the lending services operations market and its provider landscape. The report assesses 30 providers and positions them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile comprehensively describes the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The study will assist key stakeholders, such as banks, lenders, financial institutions, service providers, and technology providers, to understand the the lending operations service provider market’s current state.
Scope:
Contents:
This report features 30 lending services operations service provider profiles and includes:
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
©2023 Everest Global, Inc. Privacy Notice Terms of Use Do Not Sell My Information
"*" indicates required fields
