Intelligent Process Automation (IPA) PEAK Matrix® Assessment

As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient. Organizations have realized that manual operations come with a range of challenges, leading them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels. In the current recessionary environment, enterprises are more focused on cost optimization, and IA has emerged as a key lever for achieving this objective. Recognizing the demand for such solutions, providers are pivoting quickly toward a digital-powered model to cater to their buyers’ needs. Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation.

Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

IPA map01

What is in this PEAK Matrix® Report

In this report, we study 27 IPA solution providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

This report examines:

  • Everest Group’s PEAK Matrix evaluation of IPA solution providers and their categorization into Leaders, Major Contenders, Aspirants, and Star Performers
  • The IPA solution provider market’s competitive landscape
  • Key strengths and limitations of each IPA solution provider


  • IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
  • IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
  • This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
  • All industries and geographies


Related PEAK Matrix® Assessments

Our Latest Thinking


Operational Work Insights – The Key to Building Successful Digital Transformation for the Future

Intelligent Process Automation Packaged Solutions
Market Insights™

Intelligent Process Automation Packaged Solutions

Intelligent Process Automation Implementation Accelerators
Market Insights™

Intelligent Process Automation Implementation Accelerators

Buyers’ Perception of Intelligent Process Automation Providers’ Strengths-Weaknesses
Market Insights™

Buyers’ Perception of Intelligent Process Automation Providers’ Strengths/Weaknesses

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.