
The digital commerce platform landscape is rapidly evolving, driven by the rise in online shopping, new digital channels, and advancing technology. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new avenues to innovate and scale. Moreover, integrating AI is enhancing various digital commerce aspects – from customer service chatbots to personalized product recommendations – enabling enterprises to deliver tailored and responsive experiences.
In this transforming landscape, digital commerce platforms are vital in providing the infrastructure needed for businesses to effectively manage their online presence. These platforms empower organizations to deliver comprehensive functionality, ensure reliable performance, and address scalability and security demands.
Choosing the right platform is essential for enterprises looking to drive growth, enhance customer engagement, and remain competitive.
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Digital Commerce Platforms PEAK Matrix® Assessment 2024
What is in this PEAK Matrix® Report
In this report, we analyze 21 digital commerce platform providers capabilities.
Scope:
- All industries and geographies
- This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce platform providers, client reference checks, and an ongoing analysis of the digital commerce services market
Contents:
In this report, we assess:
- Assess 21 digital commerce platform providers
- Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
- Compare providers’ key strengths and limitations
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.