Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023

Top Salesforce Industry Cloud Services

While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments. To serve this need, Salesforce has introduced industry cloud products and augmented its capabilities by acquiring Vlocity, a leading provider of industry-specific cloud and mobile software. IT service providers are increasingly making tuck-in acquisitions to plug gaps across their Salesforce services portfolios and enhance their geographic footprints.

In this report, we assess 16 Salesforce providers and position them on the Salesforce Industry Cloud Services PEAK Matrix®. The research will help buyers select the right-fit providers for their needs, while providers can benchmark themselves against each other.

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What is in this PEAK Matrix® Report:

This report features detailed assessments, including strengths and limitations, of 16 providers with a focus on their Salesforce industry cloud services.


  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the Salesforce Industry Cloud services market

  • The assessment includes all industries and geographies

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Our Thinking

Key Considerations in Estimating Salesforce Implementation Effort 1
Market Insights™

Key Considerations in Estimating Salesforce Implementation Effort

Organizations Want to Embrace Multi cloud
Market Insights™

Organizations Want to Embrace Multi-cloud, but Perceived Challenges Are Limiting Adoption

The fight for industry cloud

The Battle for Supremacy in Industry-specific Cloud Has Begun

GettyImages 1223906528

Salesforce Acquires Slack: Salesforce Stands to Gain Much More Than Slack in the Long Run

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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