It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent business processes. Digital technologies, including intelligent automation, are becoming ubiquitous. In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives.
Providers recognize the evolving demand themes and are pivoting quickly to a digital-powered model to provide the desired benefits to their clients. One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.
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Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022
Scope:
- Intelligent Process Automation solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
- IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
- This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
- All industries and geographies
Content:
In this report, we study 28 Intelligent Process Automation solutions providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. The research will help buyers select right-fit providers for their needs and enable providers to benchmark themselves against each other.
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
