India is going through a new COVID-19 wave that is truly horrific. On May 19, India set the world record for the most COVID-19 deaths in a single day (4,529 deaths and 267,334 new cases in the prior 24 hours). In the past month, its COVID-19 fatalities increased by sixfold. A huge percentage of the nation’s workforce is affected (either sick or caring for family who are sick). Businesses in the US and Europe have questions about whether India is still viable as the primary destination for third-party services. Read this blog for my answer.
Rising Prominence of Africa in Technical Support and Other Value-added Services
While not a newcomer to service delivery, Africa has recently been experiencing [...]