Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter challenges in both their service provider relationships and in the cascading changes necessitated in their own organizations. I believe this buyer’s dilemma will be with us for the next five to seven years.
From Headshakers to Institutionalists: Exploring GBS Change Management Personas
Understanding your change management approach and experience level can improve decision-making and [...]
