Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter challenges in both their service provider relationships and in the cascading changes necessitated in their own organizations. I believe this buyer’s dilemma will be with us for the next five to seven years.
Unlocking Long-term Success: Driving BFS Transformation Through Tech, IT, and Operations Integration
Operations outsourcing is evolving across major industries as rapid technological advancements and [...]
