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Persistent economic uncertainty, geopolitical instability, and intensifying regulatory demands are ongoing pressure points for outsourcing leaders, particularly when it comes to supplier strategies. This webinar will explore the key 2025 trends shaping how organizations are optimizing outsourcing partner portfolios across […]

What happened: The big picture behind the One Big Beautiful Bill Act   The One Big Beautiful Bill Act (OBBBA) delivers sweeping fiscal reforms aimed at reducing federal healthcare spending, most notably through a US $1 trillion cut to Medicaid over […]

Capgemini has announced that it has entered into an agreement to acquire WNS for US$3.3 billion. From a finance & accounting (F&A) perspective, the acquisition aims to create a global powerhouse blending Capgemini’s technology and consulting heritage with WNS’s deep […]

As BFSI enterprises grapple with economic volatility, regulatory scrutiny, and talent constraints, there is a growing imperative to translate AI investments into tangible outcomes. The evolution of Systems of Execution (SoE) offers a pathway to operationalize AI at scale, embedding […]

In June 2025, more than 50 major U.S. healthcare insurers, including UnitedHealthcare, Aetna, Cigna, Humana, Kaiser Permanente, and multiple Blue Cross Blue Shield plans, formally committed to streamlining the country’s Prior Authorization (PA) processes.   Collectively, these insurers cover nearly 80% […]

As outsourcing increases in response to economic pressure, geopolitical shifts, and talent challenges, many enterprises are left struggling to manage what remains in-house. With governance responsibility shifting from delivery to oversight, retained teams often lack the resources needed to deliver […]

The world of consulting and managed services is undergoing a seismic shift driven by macroeconomic uncertainty, reduced discretionary spending, evolving regulatory demands, and the explosive rise of AI. These forces are reshaping how clients prioritize their needs, how services are […]

In the Information Technology (IT) and Business Process Outsourcing (BPO) services domain, if there was one buzzword in 2024 it would be generative AI (gen AI) . In 2025 another buzzword has taken over, agentic artificial intelligence (AI).  Agentic AI […]

The future of contact centers lies in hybrid models, where artificial intelligence (AI) and human agents collaborate seamlessly to serve customers. However, to get to that state also means undertaking significant planning work to ensure everything works optimally and efficiently. […]

As hospitals, health systems, and payers grappled with rising operational costs, persistent workforce shortages, and the urgent demand for better patient outcomes, the healthcare industry stood at a critical juncture. Enter agentic AI: a rapidly evolving solution that went beyond […]