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  • Thematic Report
    Sep. 10, 2024

    Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance…
  • Thematic Report
    Feb. 28, 2024

    Market Vista™ Q1 2024 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments (including the latest developments in next-generation technologies such as digital services), Global Business Services (GBS) market dynamics, and emerging…
  • Thematic Report
    Dec. 24, 2024

    Everest Group’s Service Provider Compass™ reports offer multiparameter insights into providers’ presence, scale, and prominence for leading service providers in specific delivery locations. This report series integrates primary and secondary research data, focusing on the scale…
  • Thematic Report
    April 22, 2024

    Since the launch of ChatGPT, enterprises worldwide have eagerly embraced the different use cases of generative AI to address challenges hindering employee performance. Copilot has emerged as a frontrunner in this domain, not only eliminating hurdles…
  • Provider Snapshot
    May 15, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Tech Launch Perspective
    Feb. 26, 2025

    At the ZohoDay25 event, held from February 3-5, 2025, in Texas, US, Zoho announced its latest agentic AI innovations to enhance AI-driven automation and decision-making. The event highlighted Zoho’s key offerings, including Zia Agents for streamlining…
  • Viewpoint
    Oct. 03, 2024

    Generative AI is revolutionizing how businesses deliver personalized interactions, streamline processes, and achieve cost efficiency within Customer Experience Management (CXM). Drawing on insights from over 120 senior Customer Experience (CX) executives across various industries, this report…
  • Location Spotlight
    May 30, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • PEAK Matrix®
    Sep. 18, 2025

    Payers are undergoing rapid transformation to meet growing expectations around value-based care, proactive population health management, and quality-linked reimbursement. Care management platforms are emerging as foundational infrastructure, enabling payers to manage chronic conditions, close care gaps,…
  • Provider Compendium
    July 25, 2024

    As the immersive experience landscape evolves from its initial stages, it transforms both consumer and enterprise digital experiences. Despite its early development stage, enterprises recognize immersive experience services’ value and plan to invest in this space.…
  • Market Insights™
    Aug. 24, 2021

  • Tech Launch Perspective
    March 13, 2025

    Life and Annuity (L&A) insurers heavily rely on legacy core systems due to several modernization challenges, such as complex long-term financial contracts, heavily customized underwriting, risk, and servicing systems, regulatory compliance, and the high cost and…
  • Tech Launch Perspective
    March 12, 2025

    Telecom-specific AI-powered solutions will be vital in optimizing telecom infrastructure and delivering next-generation connectivity as 5G, Open RAN, and network disaggregation gain momentum. The industry is significantly transforming, with Large Language Models (LLMs) and Small Language…
  • Provider Compendium
    March 06, 2025

    The increasing adoption of AI, the Internet of Things (IoT), and 5G is significantly driving Engineering Research and Development (ER&D) investments in the semiconductor industry. Advances in semiconductor technologies, such as smaller node sizes, innovative materials,…
  • Executive Briefs
    Aug. 21, 2024

    Enterprises often struggle with fragmented procurement processes that span multiple systems and business functions. This disjointed data and process flow causes longer cycle times, missed cost-saving opportunities, and limited visibility. While organizations can integrate point solutions…
  • Event
    June 01, 2021

    Everest Group Practice Director, Aniruddha Kulkarni, will join an expert panel to discuss what talent acquisition leaders need to be aware of when going to market for Recruitment Process Outsourcing (RPO) solutions across the globe. They…
  • Press Release
    Nov. 01, 2021

    Recruitment Process Outsourcing Market Suffered COVID-based Contraction of 13% in 2020, But Sharp Recovery Is Underway—Everest GroupThe global Recruitment Process Outsourcing (RPO) market contracted 13% in 2020 as enterprises’ talent demand decreased substantially during the pandemic.…
  • PEAK Matrix®
    Sep. 30, 2024

    Building customer retention and loyalty is essential for businesses seeking to cultivate long-term customer relationships and stay relevant in a competitive market. With abundant consumer choices and minimal switching costs, nurturing customer loyalty is vital for…
  • Tech Provider Spotlight
    Aug. 29, 2025

    Human Resources Service Delivery (HRSD) is shifting away from siloed, manual, and reactive processes toward intelligent, integrated, and employee-first operations. As enterprises confront rising employee expectations, modern HRSD platforms enable consumer-grade experiences, streamline HR operations, embed…
  • State of the Market
    Nov. 18, 2024

    Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops…

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