All Reports Events Blogs Videos
Showing 4,885 results
  • Thematic Report
    March 31, 2026

    In today’s evolving talent landscape, organizations must consistently track key roles and skill sets across both established and emerging areas to make informed workforce-planning decisions. Elevated demand often reflects intensified competition for talent and potential attrition…
  • Thematic Report
    March 26, 2024

    Market Vista™: 2023 Year in Review and Outlook for 2024 provides an overview of the global services industry’s developments in 2023 and presents our outlook for 2024. We analyze key trends and drivers of in-house delivery…
  • PEAK Matrix®
    April 03, 2025

    To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines…
  • Innovation Watch
    April 29, 2025

    Financial Crime and Compliance (FCC) has become increasingly complex as financial institutions face growing regulatory scrutiny, sophisticated fraud schemes, and rising expectations for better customer experiences. Generative AI presents a compelling opportunity to transform FCC operations.…
  • Tech Launch Perspective
    April 09, 2025

    The AI market continues to grow rapidly due to expanding enterprise data and AI-ML advances. Organizations are adopting AI solutions to drive digital transformation, enhance decision-making, and scale operational efficiency. At GTC 2025, NVIDIA underscored its…
  • Provider Snapshot
    May 31, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Location Spotlight
    June 24, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Provider Snapshot
    June 07, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • State of the Market
    June 10, 2024

    Application transformation has become vital for enterprises due to dynamic customer expectations and the rising demand for better productivity and efficiency. As a result, enterprises are adopting innovative technologies to achieve tangible benefits, particularly amid economic…
  • Tech Launch Perspective
    April 07, 2025

    Agentic AI is redefining Customer Experience (CX) orchestration by making it adaptive, proactive, and autonomously scalable. It connects systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware interactions at scale. At…
  • Thematic Report
    June 20, 2024

    In the post-pandemic era, insurance enterprises focused on modernizing their underwriting and claims functions, while making piecemeal investments in distribution channels. While insurers are now prioritizing realization of maximum value out of their existing investments, there…
  • Provider Compendium
    April 14, 2025

    Enterprises are increasingly identifying gaps in their data ecosystems as they seek to harness generative AI’s full potential. To address these gaps, businesses are prioritizing their data strategy to build AI-ready data ecosystems. AI advances have…
  • Thematic Report
    April 25, 2025

    As lead management evolves into a strategic, cross-functional discipline, trailblazing platforms are enabling businesses to streamline lead capture, qualification, nurturing, and conversion. This report assesses 17 technology providers offering lead management solutions that support sales and…
  • Thematic Report
    May 15, 2024

    The Banking and Financial Services (BFS) industry in APAC is rapidly transforming due to digital technology adoption, regulatory changes, and a focus on sustainability and open banking. These shifts present challenges and opportunities, prompting BFS firms…
  • Thematic Report
    March 05, 2024

    Enterprises across industries are exploring the potential benefits of outsourcing Customer Experience Management (CXM) operations, leveraging cutting-edge technologies to streamline processes and deliver personalized experiences at scale. By engaging with CXM service providers, enterprises can navigate…
  • PEAK Matrix®
    June 03, 2024

    The evolving regulatory landscape poses significant challenges for life sciences enterprises. Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing…
  • Technology Awareness Deep Dive
    May 12, 2025

    This report dives deep into technology advances in sustainable packaging and their role in accelerating the shift toward a circular economy. It evaluates emerging material innovations –including bio-based polymers, mono-material laminates, compostable films, and fiber-reinforced biocomposites…
  • PEAK Matrix®
    Dec. 06, 2024

    Enterprises are increasingly recognizing gaps in their data ecosystems as they strive to fully harness gen AI’s potential. Businesses are prioritizing AI-ready data ecosystems, emphasizing robust data management and governance. When scaling their AI initiatives, they…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • Event
    July 27, 2021

    LIVE WEBINAR HR Outsourcing’s Role in Winning the Talent WarAccess the on-demand webinar, which was delivered live on July 27, 2021. As organizations recover and rebuild their businesses in the aftermath of the COVID-19 impact, HR…

Items per page