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  • PEAK Matrix®
    Feb. 19, 2026

    Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
  • Discovery
    June 30, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Provider Compendium
    Dec. 05, 2024

    The wealth management industry is evolving to meet emerging trends and client demands. To manage costs and boost revenue, firms are introducing new products, expanding into new regions, and enhancing advisor platforms to improve productivity and…
  • Thematic Report
    Jan. 20, 2025

    Shrinkage, the loss of inventory due to theft, fraud, errors, or damage, is a significant challenge for retailers globally. Beyond its direct impact on profitability, shrinkage disrupts operational efficiency, undermines customer trust, and threatens long-term business…
  • Press Release
    March 16, 2022

    Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4…
  • Tech Launch Perspective
    May 19, 2026

    Enterprises are increasingly adopting AI-led process automation to improve productivity, accelerate application development, and enable intelligent orchestration across complex business workflows. As enterprises operationalize AI at scale, there is growing demand for platforms that combine governance,…
  • Tech Launch Perspective
    May 14, 2026

    Cisco used the RSA Conference (RSAC) 2026 to reinforce its vision to secure the emerging agentic workforce. The provider’s portfolio enhancements spanned four strategic pillars: In agentic identity and access security, Duo IAM now supports AI…
  • Tech Launch Perspective
    April 28, 2026

    Saviynt strengthened its positioning as an identity-centric cybersecurity provider with a focus on securing emerging AI-driven ecosystems at the RSA Conference (RSAC) 2026. Its announcements build on the Enterprise Identity Cloud (EIC) platform and align with…
  • PEAK Matrix®
    Nov. 05, 2025

    The Global Capability Center (GCC) setup market continues to gain momentum, with India maintaining its position as the leading destination for GCC setups, supported by its deep talent base, cost efficiency, regulatory maturity, and robust digital…
  • Viewpoint
    Oct. 04, 2024

    The global labor market’s evolving landscape, marked by demographic shifts and a reassessment of post-pandemic workforce priorities, has amplified HR leaders’ focus on enhancing Employee Experiences (EXs). Employee Experience Management (EXM) has become vital to improve…
  • Tech Launch Perspective
    April 10, 2026

    The report analyzes SBS’ latest updates to its mortgage and savings technology stack, focusing on the evolution of integrated platforms that combine core lending capabilities with digital front-office experiences. As financial institutions prioritize seamless customer journeys,…
  • Tech Launch Perspective
    April 07, 2026

    This report reviews NVIDIA’s announcements at NVIDIA GTC 2026 and highlights its AI infrastructure offerings across compute, networking, and software, including new capabilities introduced during the event. It presents Everest Group’s perspective on NVIDIA’s product announcements,…
  • Tech Launch Perspective
    Jan. 30, 2026

    Autonomous driving remains one of the most complex and capital-intensive transformation areas in the automotive industry, with Original Equipment Manufacturers (OEMs) continuing to face challenges related to safety validation, long-tail scenario coverage, and readiness for large-scale…
  • State of the Market
    May 30, 2025

    The cybersecurity services market is rapidly evolving as enterprises grapple with an expanding digital threat landscape intensified by AI transformation. With increasing deployment of generative and agentic AI systems, security challenges are no longer limited to…
  • Accelerator
    July 16, 2021

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us The pandemic forced enterprises that rely on outsourcing to increase their focus on risk management and accelerate their digital transformation.…
  • State of the Market
    Dec. 02, 2024

    The mainframe services market is growing steadily due to enterprises’ evolving demands. As businesses undergo digital transformations, enterprises are reassessing their mainframe strategies, prioritizing integration with cloud platforms, and modernizing legacy applications. The shortage of skilled…
  • Viewpoint
    Jan. 14, 2026

    Recent currency movements are reshaping global services delivery’s economics. The Indian Rupee’s (INR’s) depreciation against major buyer currencies – including the US dollar, British pound, and euro – has materially improved India’s offshore cost competitiveness, while…
  • Tech Launch Perspective
    Dec. 08, 2025

    In September 2025, Quantexa announced its Cloud AML platform – a SaaS-based solution built on Azure and targeted at midsize and community banks in the US. The launch reflects Quantexa’s strategy to democratize its contextual decision…
  • Provider Snapshot
    Dec. 11, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • State of the Market
    Nov. 25, 2025

    As enterprises embrace hybrid work across a multigenerational workforce, each with unique needs and priorities, they are reshaping their workplace strategies to support the future of work. In this evolution, Microsoft’s modern work offerings such as…

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