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  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Viewpoint
    Dec. 21, 2016

    Financial services firms engage with a number of third parties including outsourcing vendors. Some of the reasons for this are cost containment, access to talent pool, improving time-to-market, and adopting technology solutions. Third-party vendors play a…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Dec. 13, 2016

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Viewpoint
    Feb. 20, 2017

    Enterprises face many challenges as they seek next-generation models to add value and better manage risk. In addition, the external environment is no longer static anymore – there are technology disruptions, changes in the geopolitical arena,…
  • PEAK Matrix®
    Dec. 19, 2016

    The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
  • Viewpoint
    Feb. 19, 2017

    Innovation in application services is an abstract concept. Due to multiplicity of buzzwords, methodologies, and technology platforms, every other enterprise or service provider seems to run with their own definition. Some terms that define innovation in…
  • Provider Recognition
    Jan. 01, 2017

    The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar…
  • Webinar
    Jan. 07, 2016

    Wednesday, January 20, 2016 |  10 a.m. CST, 11 a.m. EST, 4 p.m. GMT, 8:30 p.m. IST Register for the webinar __________________________________________________________________________________________________ Cecilia Edwards, Partner, Everest Group, will be a guest expert speaker on this Dell Services hosted webinar. The…
  • State of the Market
    Nov. 30, 2016

    The global L&P insurance BPO market registered nearly 8% CAGR over the last few years to reach ~US$1.9 billion. The segment witnessed a consistent number of new contract signing. Over the next two years, growth is…
  • Thematic Report
    Dec. 20, 2016

    Robotic Process Automation (RPA) has the potential to offer high value in terms of inorganic reduction in costs and improvement in productivity. Moreover, the value is realized in a relatively short time as deployments are fairly…
  • Thematic Report
    Dec. 29, 2016

    Robotic Process Automation (RPA) has the potential to offer fast returns in terms of cost savings, productivity, and speed of deployment. Moreover, this value is realizable at low risk as RPA is largely non-invasive, and easily…
  • PEAK Matrix®
    Nov. 30, 2016

    The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media…
  • Viewpoint
    Dec. 30, 2016

    Given the global economic uncertainty, buyers of outsourcing services continue to focus on spend optimization. Not surprisingly, Everest Group has observed an increased buyer adoption of price benchmarking and a corresponding proliferation in benchmark providers over…
  • Press Release
    Jan. 28, 2016

    Healthcare providers will drive growth, make up for historical lag in IT adoption in effort to trim expenses and enable innovation. Facing tapering margins, regulatory reforms and evolving customer-centricity, the global healthcare industry will step up…

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