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  • Webinar
    April 08, 2016

    Wednesday, April 27, 2016 | 2 p.m. AEST, 12 p.m. SGT, 12 p.m. CST, 4 p.m. NZST, 1 p.m. JST, 9:30 a.m. IST Register for the webinar _____________________________________________________________________________________________________________________________ Arkadev Basak, Practice Director, Business Process Services, Everest…
  • Thematic Report
    Jan. 20, 2017

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Avaloq, Capgemini, Cognizant, Concentrix, CSC, EXL, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, Syntel,…
  • Viewpoint
    Jan. 17, 2017

    Many of the disruptive technologies we are witnessing today, both in HR and the broader business process services world, have the potential to eliminate or significantly reduce (through automation) the need for human intervention in transactional…
  • Thematic Report
    March 04, 2016

    Introduction PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand- and supply-side as well as macroeconomic factors that impact the pricing. Additionally, the reports include insights…
  • Viewpoint
    March 20, 2017

    The last 12 months have been witness to political surprises and uncertainties such as United Kingdom preparing to leave the European Union and Donald Trump becoming the 45th President of the United States. The global services…
  • State of the Market
    Jan. 31, 2017

    Insights from our research reveal that almost 50% of the enterprises are dissatisfied with their service providers, whose average performance score as strategic partners is merely 5 on 10. Whereas service providers meet the technical requirements…
  • Viewpoint
    March 16, 2017

    While the cards market has always been a gold mine for the card issuers, of late things have started to change. The payments landscape is rapidly changing as alternate methods of payment are coming into play.…
  • PEAK Matrix®
    Jan. 16, 2017

    The MSP market in Europe grew by annualized rate of 16% in 2015. Apart from the relatively larger and more mature markets of Western Europe, increased interest was witnessed from buyers in the emerging markets of…
  • Viewpoint
    Dec. 30, 2016

    With the increasing maturity of the outsourcing space, buyers and suppliers recognize the benefits that a sophisticated pricing model like output-based pricing brings to the table. This has led to increased adoption of output-based pricing through…
  • In the News
    Feb. 05, 2016

    “Outsourcing for healthcare technology will grow in the next four years, and is set to reach $68.3 billion by 2020, according a report from Everest Group. Such growth will be propelled by providers looking to make up ‘for…
  • Viewpoint
    Dec. 28, 2016

    This viewpoint focuses on helping payer executives approach breakthrough cost savings by addressing medical and operational costs together. Payers leave a lot of value on the table when they manage IT, process, and medical costs separately.…
  • Thematic Report
    Dec. 27, 2016

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    Dec. 27, 2016

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    Dec. 27, 2016

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Provider Compendium
    Jan. 06, 2017

    The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
  • Provider Compendium
    Dec. 29, 2016

    The Managed Service Provider (MSP) Compendium 2016 provides accurate, comprehensive, and fact-based snapshots of service providers in the MSP market. The study offers a detailed profile of each MSP providers assessed, with a comprehensive picture of…
  • PEAK Matrix®
    Dec. 27, 2016

    The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process…
  • Provider Compendium
    Jan. 27, 2016

    INTRODUCTION The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting…
  • Provider Compendium
    Dec. 22, 2016

    The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile captures a comprehensive picture of that provider’s service suite,…
  • PEAK Matrix®
    Dec. 27, 2016

    The global MSP market is undergoing a transformation due to evolving business requirements of buyers. As a result, service providers are reshaping their value proposition as well as bringing in innovative solutions to cater to the…

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