Network Transformation Services PEAK Matrix® Assessment – Communication Services Providers (CSPs) 2023

Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. In addition to providing traditional connectivity offerings, such as LAN and WAN, these providers are investing in next-generation technologies such as private 5G, multi-cloud connectivity, IoT & edge connectivity, predictive networking, and SD-WAN. At their end, enterprise customers are increasingly demanding scalability, virtualization, ease of adoption, higher bandwidth, and efficient performance from CSPs. These providers are leveraging their expertise in network services to help customers shift from their legacy network infrastructure and, in fact, transform it to sustain in a futuristic model.


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What is in this PEAK Matrix® Report

In this research, we assess 12 CSPs on the Everest Group PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact.

In this PEAK Matrix® assessment, we:

  • Assess communication service providers across industries and geographies
  • Study each provider’s strengths and weaknesses
  • Evaluate enterprise sourcing considerations


  • All industries and geographies
  • Services: network transformation services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading CSPs, client reference checks, and an ongoing analysis of the communication services market.


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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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