One of the business lessons that companies learned during the COVID-19 pandemic is that the idea of needing an office for all employees and executives was not completely right. Having invested for operational success in the work-from-home (WFH) model for a year during the pandemic, the mindsets of employees and leaders changed. The current state of play for the work environment post-COVID – which many refer to as a hybrid model – is interesting. It has different “flavors” and some serious implications.
Diversity is Gaining Ground in BPS – Why your Organization Should Care
While not new concepts to the services industry, the COVID-19 pandemic has [...]