Businesses relied on Cost-of-Living-Adjustment (COLA) clauses in contracts for many years. I first saw it used in 1984. In allowing adjustments when costs went up, COLA clauses served companies well for quite a while in contracts for third-party services. But that’s no longer the case. In fact, it’s completely unsuitable for today’s business situation.
Diversity is Gaining Ground in BPS – Why your Organization Should Care
While not new concepts to the services industry, the COVID-19 pandemic has [...]