Businesses relied on Cost-of-Living-Adjustment (COLA) clauses in contracts for many years. I first saw it used in 1984. In allowing adjustments when costs went up, COLA clauses served companies well for quite a while in contracts for third-party services. But that’s no longer the case. In fact, it’s completely unsuitable for today’s business situation.
Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?
The planned merger announced last month between Konecta, the leading provider of [...]