When you evaluate potential third-party service providers, you want to assess them across dimensions that allow your company to take action. Which providers should you give more work to? Which ones should be strategic partners? There simply are too many variables to consider. At Everest Group, we considered this problem and found none of the traditional vectors to be completely satisfactory. We then pushed further to understand the dimensions a company should evaluate in this decision, and this blog explains the best technique.
How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn
Superior customer experience management (CXM) is even more vital in tough economic [...]